We often get balls returned because of their size! Please note! The ball measures 5.6 cm, which is small compared to a tennis ball (6.6 cm)! So, if your dog can fit a tennis ball in its mouth, then this ball is too small! Avoid unnecessary returns, as this is inconvenient for both you and us and puts unnecessary strain on the environment! Battery life is approximately 4 hours, and charging time is approximately 1.5 hours from completely empty to completely full. Interactive Ball for Small and Medium Dogs. Are you looking for a fun and interactive toy for your dog? Then this interactive dog ball is perfect for your four-legged friend! With its spinning, bouncing, and moving parts, this ball will stimulate the curiosity and exploratory spirit of small and medium-sized dogs during playtime. Product benefits: • Interactive and multifunctional design • Choice between smart and normal modes • Made of durable material • Promotes physical and mental development • Suitable for small and medium-sized dogs. This dog ball is ideal for dogs who love to play and be active. The smart and normal modes ensure the toy is suitable for different breeds. Additionally, the ball will automatically turn off after a certain time to conserve energy. Made from high-quality materials, this dog ball is resistant to chewing and scratching, giving it a long lifespan. Furthermore, the ball not only provides physical exercise but also stimulates the mental development of dogs by solving puzzles and chasing the moving parts. Product Specifications: • Suitable for: Small and medium-sized dogs • Material: High-quality and durable • Modes: Smart and normal, with automatic power-off function • Application: Promotes the physical and mental development of dogs • Ideal for interactive play and exploration Normal Mode Press the power button for 3 seconds and a green light will illuminate. The interactive ball will activate and roll silently around the house. After 5 minutes of inactivity, the ball will automatically stop. Smart Mode Press the power button for 3 seconds and a blue light will illuminate. Smart mode is now activated. The ball rolls, rotates 360 degrees, and emits a gentle vibration. The ball enters standby mode after 5 minutes. When your dog touches the ball again, it will immediately reactivate, and the fun can begin again.
Returns, Refunds and Replacements
Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery Timeframe
Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:
For customers in Victoria, approximately 7-10 working days;
For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days;
For customers in WA, NT, and TAS, approximately 9-12 working days.
Directions
Australia
Legal Disclaimer
Return products to Grace & Tails within 30 days for a refund of the original purchase price or exchange it for a product of equivalent value, provided the product and packaging is in original condition and proof of purchase is provided. Longer return and exchange periods may apply for certain products.
Personalised items, e.g., engraved tags, are not eligible for return if you change your mind.
Delivery Fees are not refunded for unwanted items.
Every product in our bundles is reviewed by qualified veterinarians for safety and effectiveness.
Australian Owned & Operated
Proudly based in Australia with local customer support and fast domestic shipping.
30-Day Happiness Guarantee
Not satisfied? Return any bundle within 30 days for a full refund. No questions asked.
Supplement your pet's wellbeing
Our curated bundles are designed by pet care experts to address the most common challenges pet owners face. From calming anxious dogs to enriching indoor cat life, each collection is thoughtfully assembled.
✓ Vet-reviewed product selections
✓ Bundle savings up to 30% off individual items
✓ Free Australian shipping on orders over $100
✓ 30-day happiness guarantee on all bundles
Example product title
Calming Donut Bed
Plush, supportive bed designed to reduce anxiety and improve sleep quality.
Example product title
Soothing Lick Mat
Food-grade silicone mat that promotes calm behavior during treat time.
"I was skeptical about the calming bundle,but within two nights my anxious rescuedog was sleeping through the night in thedonut bed. The lick mat is now our go-tofor thunderstorms."
Sarah T.
Verified Buyer
"The slow feeder bundle completelychanged meal times for our Labrador whoused to inhale food in seconds. Thesnuffle mat also keeps her occupied whenwe leave for work."
James L.
Verified Buyer
"As a first-time puppy owner, the starter kit took all the guesswork out. Everything we needed was in one box — training pads, the softest blanket, and a chew toy our pup still loves."
Emily R.
Verified Buyer
FAQs
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